Customer care & logistics

Direct support and precise batch lookup

Inquiries answered by our batch logistics team within one business day. Reach out for certificate verification, shipping updates, or return requests.

24h

response window

100%

batch traceable

Get in touch

Order assistance and dispatch inquiries

Submit your order reference for prompt tracking support. All returns are processed within a 30-day window on unsealed or sealed bottles.

Clear protocols

Three steps for returns and batch lookups

01
02
03

Batch certificate review

Returns processing

Sustainable dispatch

Reference the lot number on your amber glass bottle to request third-party lab assays directly from our team.

Enjoy a 30-day money-back guarantee on all orders from the date of delivery, with prepaid return labels provided.

Orders are securely packaged in recyclable unbleached paper boxes without plastic bubble wrap or unnecessary fillers.